Terms of Service

These terms are between [Company legal name], [registered address] (“we”, “us”) and the person or organisation that opens an avatarx account (“you”). Creating an account means you accept them. If you accept on behalf of a company, you confirm you may bind it.

They cover the avatarx website, the dashboard, the API and the embeddable widget (together, the “service”). Our Privacy Policy forms part of them.

• Give accurate registration details and keep them current.
• You are responsible for everything done under your account. Keep your password safe and do not share logins.
• You must be at least 16, and old enough to enter a contract where you live.
• Tell us promptly at [security@avatarx.net] if you suspect unauthorised access. You can end other sessions yourself from Settings, and changing your password ends them all.

avatarx lets you configure AI agents — a face, a voice, a prompt, your own knowledge — and embed them on your site so visitors can talk to them by voice or text. Agents may also capture leads, book appointments, hand over to a person, show media, and call webhooks you define.

Features marked as coming soon or otherwise incomplete — custom avatar creation, for example — may change or be withdrawn.

You must not use avatarx to:

• break the law, or help anyone else to;
• impersonate a real person or organisation, or present an agent as human where the law requires you to disclose it is not;
• produce or distribute content that is harassing, hateful, sexually exploitative, or that promotes self-harm or violence;
• deceive, defraud, or collect personal data under false pretences — including credentials or payment details;
• infringe intellectual property, or upload content you have no right to use;
• probe, scan or overload the service, evade rate limits or credit accounting, or use it to attack anyone's infrastructure;
• upload malware, or route the service at internal or private network addresses;
• resell or white-label the service without our written agreement.

• You own what you bring. Prompts, documents, media, agent settings and conversation records remain yours.
• You grant us a limited, non-exclusive licence to host, copy, process and transmit that content strictly to operate the service for you — including sending the parts needed to the model, speech and avatar providers named in the Privacy Policy.
• We do not use your content to train models, and we do not sell it.
• You confirm you have the rights to everything you upload, and that using it through avatarx breaks no law or agreement.
• Output an agent generates for you is yours to use, subject to these terms and the model providers' terms.

Where your agents process personal data about your visitors, you are the controller and we are your processor. We process that data only on your documented instructions — which your configuration expresses — and we:

• apply the technical and organisational measures described in the Privacy Policy;
• bind our staff and sub-processors to confidentiality, and use only the sub-processors listed there;
• help you respond to data subject requests and to security incidents;
• delete the data when you delete the agent or close the account.

For a signed data processing agreement, or a record of the transfer safeguards for providers outside the UK/EEA, write to [privacy@avatarx.net].

You decide who talks to your agent, so these obligations are yours, not ours:

• Tell visitors, before a conversation starts, that they are talking to an AI agent and that the conversation is transcribed and stored.
• Have a lawful basis for what your agent collects, and obtain consent where your law requires it — including for recording, and for microphone or camera access.
• Publish a privacy notice covering your agent, and name us as a processor.
• Do not configure agents to solicit special category data (health, biometrics, political or religious views) or payment card details.
• Handle requests from your visitors about their data; we will help where we can.

• A custom tool sends data to an endpoint you choose, triggered by a model. You are responsible for that endpoint, what it does, and any data it receives.
• Tool URLs must be public HTTPS. We refuse requests to loopback, private, link-local and CGNAT addresses, enforce a timeout and cap response size — protections you must not try to circumvent.
• If you connect Google Calendar or your own SMTP server, you authorise us to create events and send mail on your behalf for the features you have enabled.

Credits are for use with the service, have no cash value, and are not transferable between accounts.

• We aim to keep the service available but do not promise uninterrupted operation. Maintenance, third-party outages and incidents happen.
• Any service level commitment applies only if stated in a separate written agreement — [reference it here, or delete this line].
• We may change features, and will give reasonable notice of changes that materially reduce core functionality.
• Support runs through the in-app tickets and [support@avatarx.net].

The service is provided as is. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement, and we do not warrant that agent output will be accurate or suitable for any purpose.

We are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Our total liability in any twelve-month period is limited to the amounts you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded — including death or personal injury caused by negligence, fraud, or rights you have as a consumer.

You will indemnify us against claims arising from your content, your agents' conduct, your use of the service in breach of these terms, or your failure to meet your obligations to visitors.

By you

Stop using the service and delete your agents at any time. Ask us to close the account and we will delete your data as described in the Privacy Policy. Prepaid credits are [refundable / non-refundable].

By us

We may suspend or close an account that breaches these terms, puts the service or other users at risk, or is used unlawfully. Where it is reasonable and lawful we will warn you first and give you a chance to fix it. Serious cases — illegal content, attacks on the platform — may be suspended immediately.

On termination your embedded agents stop responding. Export anything you need first: leads download as CSV and the API returns your agents, knowledge and conversations as JSON.

• We may update these terms; the date at the top changes with them, and material changes will be announced in the dashboard. Continuing to use the service after they take effect means you accept them.
• These terms are governed by the laws of [jurisdiction], and the courts of [jurisdiction] have exclusive jurisdiction, without affecting mandatory consumer protections where you live.
• If any provision is unenforceable, the rest stands. Not enforcing a term is not a waiver of it.
• You may not assign this agreement without our consent; we may assign it as part of a merger or sale of the business.

Contact: [legal@avatarx.net]. Technical detail lives in the product guide and API reference; /health reports service status.